Shipping and Returns

Information about shipping & deliveries, and our Returns Policy.

SHIPPING

Shipping costs

FREE shipping Australia Wide (for 1-3 bottles)
Please contact us at shipping@zilchacne.com.au for a shipping quote for quantities above 4 or more.

 

Receiving your item

Delivery time is estimated at 2-7 days after dispatch, depending on your location (regional addresses may have a longer delivery time than metro addresses). Orders placed by 7am will qualify for same-day shipping. Any orders received after 7am will be processed and dispatched on the next business day.  You will be provided with a tracking ID when order is dispatched, so please track the item with the tracking information provided.

 

Changing your postal address

If for some reason you need to update your postal address for where the package will be sent, please email shipping@zilchacne.com.au with subject “CHANGE OF SHIPPING ADDRESS” by 7am before orders are processed for shipping. Unfortunately shipping address changes received after 7am will not be able to be processed.

 

International shipping

Due to the way our e-commerce and shipping processes are set up, we are only currently shipping within Australia.
If you are interested in purchasing outside of Australia, please email us at info@zilchacne.com.au and we can manually set up sale and postage for you.

 

RETURNS

Our Refund Policy applies to all purchases made on the website http://www.zilchacne.com.au

Due to the health risks from tampering, all products are sold on a “No Return Basis” unless faulty.
All refund requests must be made within 14 days of receiving the product.
Refunds will be issued in your original payment method.
If an order was returned due to an incorrect shipping address or the package was unclaimed, a $7 shipping fee will apply for redelivery. No refund will be offered if the shipping address has been entered incorrectly and the product is lost in transit.
All return shipping costs are the responsibility of the purchaser.

For any requests for returns under our Refund Policy please contact support@zilchacne.com.au

Change of mind

We do not provide refunds for change of mind purchases.
At our discretion, special consideration may be given in exceptional circumstances. The goods must be in saleable condition, whereby the product is unused, unopened and supplied with all original packaging. Please ensure that you package the product appropriately so it does not get damaged in transit.

 

Faulty

All our products are triple wrapped post-manufacturing, and the factory bottle seal is checked before packing.
In the unlikely event of a faulty/damaged product, as stated by consumer guarantee, you may request to have the product replaced. Only if there is a major fault with the item, will the consumer guarantee of a refund apply.

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