Shipping and ReturnsInformation about shipping & deliveries, and our Returns Policy.
FREE shipping Australia Wide (for 1-3 bottles)
Please contact us at firstname.lastname@example.org for a shipping quote for quantities above 4 or more.
Receiving your item
Delivery time is estimated at 2-7 days after dispatch, depending on your location (regional addresses may have a longer delivery time than metro addresses). All orders are sent via Australia Post.
Changing your postal address
If for some reason you need to update your postal address for where the package will be sent, please email email@example.com with subject “CHANGE OF SHIPPING ADDRESS” by 7am before orders are processed for shipping. Unfortunately shipping address changes received after 7am will not be able to be processed.
Due to the way our e-commerce and shipping processes are set up, we are only currently shipping within Australia.
If you are interested in purchasing outside of Australia, please email us at firstname.lastname@example.org and we can manually set up sale and postage for you.
Our Refund Policy applies to all purchases made on the website https://www.zilchacne.com.au
Due to the health risks from tampering, all products are sold on a “No Return Basis” unless faulty.
All refund requests must be made within 14 days of receiving the product.
Refunds will be issued in your original payment method.
If an order was returned due to an incorrect shipping address or the package was unclaimed, a $7 shipping fee will apply for redelivery. No refund will be offered if the shipping address has been entered incorrectly and the product is lost in transit.
All return shipping costs are the responsibility of the purchaser.
For any requests for returns under our Refund Policy please contact email@example.com
Change of mind
We do not provide refunds for change of mind purchases.
At our discretion, special consideration may be given in exceptional circumstances. The goods must be in saleable condition, whereby the product is unused, unopened and supplied with all original packaging. Please ensure that you package the product appropriately so it does not get damaged in transit.
All our products are triple wrapped post-manufacturing, and the factory bottle seal is checked before packing.
In the unlikely event of a faulty/damaged product, as stated by consumer guarantee, you may request to have the product replaced. Only if there is a major fault with the item, will the consumer guarantee of a refund apply.